IAISP Refund Policy
Last Updated August 1, 2024
Please see the information and chart below for details on refund eligibility. If you have any questions, please contact us in advance of making any purchase. You can email us directly at info@iaisp.org.
One-time purchases for products or services, such as Bookstore sales including print books and materials, digital learning materials, and general merchandise, cannot be canceled or refunded, unless there are additional terms for a specific product or service that permit otherwise. All event registration sales are nonrefundable and nontransferable unless otherwise stated by IAISP in a written Cancellation Policy or Registration and Payment Policy for an individual event.
Professional memberships and chapter dues are non-refundable once purchased.
We may modify the subscription fees for any subscriptions. Any subscription fee change will become effective at the end of the then-current billing cycle. We will provide you with reasonable prior notice of any change in subscription fees to give you an opportunity to terminate your subscription before such change becomes effective. Your continued use of the service after the subscription fee change comes into effect constitutes your agreement to pay the modified subscription fee amount.
In order to receive refunds for exam fees and registrations, written notice must be received by IAISP at least 30 days from the exam purchase, and prior to beginning the exam, to receive a full refund. No refunds can be issued for exams that the user has already begun, regardless of the outcome of the exam and regardless of whether the exam is completed.
Please refer to the chart below on refund eligibility:
Type | Refund Eligibility | Eligibility Terms |
Exam fees and registrations | Eligible | Written notice must be received by IAISP at least 30 days from the exam purchase date to receive a full refund. No refund will be issued once the exam has begun. |
Professional memberships, chapter dues | Not eligible | Once purchased, professional memberships and chapter dues cannot be refunded. If these are subject to auto-renewal, users may choose to cancel the auto-renewal any time before the renewal cycle begins. |
Certification Maintenance Fees | Not eligible | Once purchased, certification maintenance fees cannot be refunded. If these are subject to auto-renewal, users may choose to cancel the auto-renewal any time before the renewal cycle begins. |
Book Store Sales – Print Books & Materials / General Merchandise | Not eligible | One-time purchases of products or services are final and are not refundable. |
Digital learning materials (e-books, e-courses) | Not eligible | One-time purchases of products or services are final and are not refundable. |
Conferences/Events | Not eligible | All event registration sales are non-refundable and non-transferable unless otherwise stated by IAISP in a written Cancellation Policy or Registration and Payment Policy for an individual event. |
Certification Application Fees | Not eligible | Once purchased, certification Application fees cannot be refunded. |
Certification Grandfathering Application Fees | Not eligible | Once purchased, certification Application by Grandfathering fees cannot be refunded. |
If you have any questions, please contact us in advance of making any purchase. You can email us directly at info@iaisp.org.